Russell, who has Down syndrome, got the opportunity through Jobsupport, an Australian government-backed program that helps people with intellectual disabilities find paid employment. 
For the next 32 years, Russell worked three days a week, helping clear trays, sweep floors and, most importantly, greet customers with his familiar smile. 
Over time, Russell became much more than an employee. He became a beloved part of the Northmead community. 
Customers knew him by name, enjoyed talking with him, and looked forward to seeing him whenever they visited.
Customers knew him by name, enjoyed talking with him, and looked forward to seeing him whenever they visited.He became so well known that people began calling him “the best-known person in Northmead.” Some regular customers even timed their visits around his shifts just to see Russell. 
After an incredible 32 years at McDonald’s, Russell retired in December 2018 at the age of 50. He decided to retire for health reasons. 
After retirement, Russell had more time for the things he enjoyed, including ten-pin bowling 
and dog therapy 
.
and dog therapy .Russell’s story is a beautiful reminder that when people are given an opportunity to work, contribute and connect with others, a job can become so much more than a job. It can create friendships, purpose and a sense of belonging.
For countless customers, seeing Russell behind the counter had become a special part of their day.
